Leave details not displaying/calculating correctly on payslips only.

KGibbs

Around end July/start Aug, payslips started showing negative amounts in the Annual leave accruals. However, when checking the employee's "card" the leave details for accruals show the correct calculation. Nothing has been changed in the employee card setup. They are not checked to reset each year, and maximum hours is left blank. None of these details have changed, however I cannot seem to fix this issue that is happening in all payslips.

KGibbs

A followup for anyone else with this issue. Reckon support directed me to the following:

https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record

"Leave amount is incorrect in the Payslips."

Workaround 1. Did not work.

Workaround 2. I have not yet tried as by duplicating a new Employee record/card and deactivating the old employee (removing it from payment summaries) means that payment summaries won't match STP at EOFY.

I also now have a date where this started, for both employees it was 02 Aug 21.

Is there anyone else who has had any similar issues? Thank you.