estimate or tax invoice - change sku, descrip does not change

Luke_7150954 Member Posts: 28 ✭✭
edited November 2021 in Reckon Accounts (Desktop)


I have an issue.

If you have an item (say sku1) in an estimate or tax invoice and then change the item to sku2, the title of the item does not change - stays as SKU1 title, not the new SKU2 title (price will stay the same as will and not change)

This has been an issue for several years, but decided to ask if anyknow how to fix this.. If I recall correctly I am sure I had got a popup asking me if it was ok NOT to change the description and in haste I said yes ..

Should be noted this only occurs on 1 quickbooks login. Generally the work around has been to delete the item line and add new line and select the sku that I need.

Anyone came across this before and been able to fix this issue?




  • Acctd4
    Acctd4 Accredited Partner Posts: 3,176 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi Luke

    It's because you selected " ... not to change ..." but in your Preferences, you can re-enable prompts (accessed under the Edit dropdown menu)

    NB: Unfortunately, it will be either all prompts or none though so just tick the "Do not show this again..." checkbox on the other prompts as they occur!:

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Luke_7150954
    Luke_7150954 Member Posts: 28 ✭✭

    Hi Shaz

    Thanks for that. Though just looking at your screen shot ""Keep custom item information when changing item in transactions" - the account in question has that set to "ALWAYS". The other quickbook logins are set to "Never"

    I think my issue is actually with "Keep custom item information when changing item in transaction".

    Will try that..and then try bring back all the messages