IMPORTANT INFORMATION FOR OUR RECKON USERS REGARDING SINGLE TOUCH PAYROLL PHASE 2

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Reckon Personal Plus 2022 installation

I am installing Personal Plus 2022 onto a new laptop. The program will not open when the icon on the desktop is clicked. I have uninstalled and reinstalled the program. The problem occurs. Any suggestions for this program to open?

Comments

  • RavRav Administrator Posts: 11,798 Community Manager

    Open the Task Manager and check if there are any application processes running for the software already. If so, select it and click on 'End Task'. Alternatively, shut down/restart your PC and confirm if the same behaviour persists after.


    Did the install process go through normally ie. did you experience any issues or hiccups during the install?

  • kckkck Member Posts: 3

    No issues during the 3 times I have tried installing the program. No applications running when Task Manager is checked.

    Shall try shutting down and restarting PC and reinstalling.

  • pghpgh Member Posts: 1

    The program has installed ok.

    I cannot open or load my old files from my previous version.

    Please advise how to fix the problem?

    Regards,

    Peter Hanson

  • GerryWinterGerryWinter Accredited Partner Posts: 793 ✭✭✭

    Call me and i will assist you.

    Gerry 0418907140   +61 418907140

    [email protected]

  • kckkck Member Posts: 3

    Thanks Gerry for your offer of assistance. I am finally up and running again.

  • 847215847215 Member Posts: 2

    I have a different problem with the upgrade to Personal Plus 2022, where I usually backup it has gone.

    I don't know how to setup the backup,

    Thanks

    Sharon

  • GerryWinterGerryWinter Accredited Partner Posts: 793 ✭✭✭

    call me and we will sort it.

    Gerry 0418907140   +61 418907140

    [email protected]

  • 847215847215 Member Posts: 2

    What time is good to call you

  • GerryWinterGerryWinter Accredited Partner Posts: 793 ✭✭✭

    now is ok 0418907140

    Gerry 0418907140   +61 418907140

    [email protected]

  • John SmithiesJohn Smithies Member Posts: 5
    edited January 10

    Post installation opening issue. I am posting here since it appears related. When launching Reckon Accounts Personal Plus 2022 the Icon for Reckon Personal 2022 appeared and nothing else. In Task Manager it indicated as a 32 bit version.

    I reinstalled and got into one session and then it froze when I clicked on the budget menu. It did not appear on Task Manager and I had to close it by shutting down PC. Now re-opened and the frozen Reckon Icon is back.

  • KarenKaren Member Posts: 1

    thanks for the article. All I am trying to achieve is to reinstall RECKON ACCOUNTS PERSONAL PLUS 2022. I have had problems and one option is to reinstall. However, I have uninstalled everything that reckon has on my machine, as it states that the new version will not reinstall until previous versions are taken off.

    If I have taken the previous and existing file off, why will it not reinstall. Is there a location not identified?

    It looks like excel is the way to go?

  • GerryWinterGerryWinter Accredited Partner Posts: 793 ✭✭✭

    If you call me we can fix it usually, need to use revo uninstaller.

    Gerry 0418907140   +61 418907140

    [email protected]

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