Reckon Personal Plus 2022 installation

kck
kck Member Posts: 3 Novice Member Novice Member
in Personal Plus and Home & Business

I am installing Personal Plus 2022 onto a new laptop. The program will not open when the icon on the desktop is clicked. I have uninstalled and reinstalled the program. The problem occurs. Any suggestions for this program to open?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,195 Reckon Community Manager Community Manager

    Open the Task Manager and check if there are any application processes running for the software already. If so, select it and click on 'End Task'. Alternatively, shut down/restart your PC and confirm if the same behaviour persists after.


    Did the install process go through normally ie. did you experience any issues or hiccups during the install?

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  • kck
    kck Member Posts: 3 Novice Member Novice Member

    No issues during the 3 times I have tried installing the program. No applications running when Task Manager is checked.

    Shall try shutting down and restarting PC and reinstalling.

  • pgh
    pgh Member Posts: 1 Novice Member Novice Member

    The program has installed ok.

    I cannot open or load my old files from my previous version.

    Please advise how to fix the problem?

    Regards,

    Peter Hanson

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,314 Personal Range Elite Expert Personal Range Expert

    Call me and i will assist you.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • kck
    kck Member Posts: 3 Novice Member Novice Member
    https://community.reckon.com/discussion/comment/20625901#Comment_20625901

    Thanks Gerry for your offer of assistance. I am finally up and running again.

  • 847215
    847215 Member Posts: 2 Novice Member Novice Member

    I have a different problem with the upgrade to Personal Plus 2022, where I usually backup it has gone.

    I don't know how to setup the backup,

    Thanks

    Sharon

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,314 Personal Range Elite Expert Personal Range Expert

    call me and we will sort it.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • 847215
    847215 Member Posts: 2 Novice Member Novice Member

    What time is good to call you

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,314 Personal Range Elite Expert Personal Range Expert

    now is ok 0418907140

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • John_S
    John_S Member Posts: 4 Reckoner Reckoner
    edited January 2022

    Post installation opening issue. I am posting here since it appears related. When launching Reckon Accounts Personal Plus 2022 the Icon for Reckon Personal 2022 appeared and nothing else. In Task Manager it indicated as a 32 bit version.

    I reinstalled and got into one session and then it froze when I clicked on the budget menu. It did not appear on Task Manager and I had to close it by shutting down PC. Now re-opened and the frozen Reckon Icon is back.

  • Karen_10862853
    Karen_10862853 Member Posts: 1 Novice Member Novice Member

    thanks for the article. All I am trying to achieve is to reinstall RECKON ACCOUNTS PERSONAL PLUS 2022. I have had problems and one option is to reinstall. However, I have uninstalled everything that reckon has on my machine, as it states that the new version will not reinstall until previous versions are taken off.

    If I have taken the previous and existing file off, why will it not reinstall. Is there a location not identified?

    It looks like excel is the way to go?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,314 Personal Range Elite Expert Personal Range Expert

    If you call me we can fix it usually, need to use revo uninstaller.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

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