Share price download

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Hi, I have Reckon accounts home and business 2022 and when downloading quotes in my portfolio, Coles Group (COL) and Endeavour Group limited (EDV) do not download the new share prices both stocks are correctly listed in Edit security details correctly as Coles Group, symbol COL, type Stocks, exchange Australia and Endeavour Group Limited, symbol EDV, Type Stocks, exchange Australia . All other shares I own do download the new share prices correctly can any body tell me what's wrong and how to fix it.

Kind regards, Graham

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  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,279 Personal Range Expert Personal Range Expert
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    There are a few things we need to look at so give me a call later in the day and I will go through it with you

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • 747706
    747706 Member Posts: 3
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    Hi Gerry,

    Further to our phone conversation this afternoon and carrying out the procedures you talked me through the share prices that weren't downloading are now downloading correctly.

    Thank you very much for your time with talking me through fixing my problem.

    Kind regards,

    Graham

  • David M
    David M Member Posts: 97 ✭✭
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    Graham


    Would be good to know what worked for you, so could you share with the rest of the community, as a Christmas present for them?

  • 747706
    747706 Member Posts: 3
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    Hi David,

    Open your Reckon file, at the top of your account and to the right of File, Edit, Tools, click on the online tab, then choose one step update, then when one step up date settings opens, click on select quotes (in blue) to the right of download stock & managed funds, then put a tick next to the stocks you want to update.

    I hope this works for you.

    Regards, Graham