customer paid invoice twice but wants to leave the credit for future

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JP13
JP13 Member Posts: 2 ✭
in Reckon One

I have a customer that has paid an invoice twice but doesn't want a refund - wants me to leave the credit on his account for use against the next transaction. how do i deal with this?

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  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Do a receive payment even though there’ll be no invoice to tick off and it will stay there as a credit

  • JP13
    JP13 Member Posts: 2 ✭
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    Thank you for getting back to me - do you mean through "receive money"?

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Yes, oh sorry I didn’t realise it was Reckon One, but I’m sure it would be the same as Reckon Hosted. Let someone else confirm what I said or set you straight

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