customer paid invoice twice but wants to leave the credit for future

JP13
Member Posts: 2 Novice Member

in Reckon One
I have a customer that has paid an invoice twice but doesn't want a refund - wants me to leave the credit on his account for use against the next transaction. how do i deal with this?
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Comments
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Do a receive payment even though there’ll be no invoice to tick off and it will stay there as a credit
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Thank you for getting back to me - do you mean through "receive money"?
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Yes, oh sorry I didn’t realise it was Reckon One, but I’m sure it would be the same as Reckon Hosted. Let someone else confirm what I said or set you straight
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