Home and Business 2022 can't email invoices.

725545
725545 Member Posts: 5 Novice Member Novice Member
edited May 2022 in Personal Plus and Home & Business

When I try to send an invoice I get the error 'Send Mail failed to send message' or 'Mail Login failed'. I have recently upgraded from the previous version and did the upgrade on a new laptop. The old version on the old laptop works fine. Using Windows 11 and running it as Administrator.

Best Answer

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited May 2022 Answer ✓

    The kb article is 5498

    Send me an email kevin@zappy.com.au

    You can call any time. I'm always here

Answers

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Did you look in the help files? It's a security issue with Outlook and programmatic access. help.reckon.com

  • 725545
    725545 Member Posts: 5 Novice Member Novice Member

    Thanks for the response. Yes I have searched the help files and google in general without any luck. The Home and Business 2022 app I think is trying to send via outlook as a default. I have Outlook as part of Office 365. Can I try changing the default mail server and how do I do that?


    Regards

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited May 2022

    There's a knowledge base article for this. It means changing the programmatic access in Outlook. Did you look?

    Call me 0407744914

  • 725545
    725545 Member Posts: 5 Novice Member Novice Member

    Thanks, no I haven't looked yet. Where in Outlook do I find this and do you have a link to KB article.


    Thanks

  • 725545
    725545 Member Posts: 5 Novice Member Novice Member

    Thanks for the tele help offer, what would be a good time to call you tomorrow after 5 pm Brisbane Australia time.

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Its there in the kb article. If you look in the help its there. I can have a look in about an hour

  • 725545
    725545 Member Posts: 5 Novice Member Novice Member

    Hi, I tried KB5498 advice and it didn't work. I might give you a ring if that's OK.


    Regards

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Delighted. I'm at my desk

    Zappy 0407744914

Categories