nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Receipting error

Debbie_8918947

I have receipted a payment, and the amount equals the invoice, so it should show as zero balance and does on some screens but not others.

The debtor shows a zero balance on the customer screen, but when I look at "all open invoices" and "all payment methods" screens it shows a credit of $2.88 not allocated. I've tried deleting the payment and redoing it, but that didn't work.

Any ideas on why this is happening? All other payments for this client have been as they should be, no credit from anywhere that needs to be applied.

I'm stumped :(

Comments

Debbie_8918947

Couple of snips of screens to show what's happened.

Tanya Briggs

I've had this happen when the tax invoice has negative lines on it with a different tax code to the positive line/s. The solution was to delete the tax invoice, and re-enter a tax invoice with no negative lines and an adjustment note for the negative lines. Match the customer payment to the new tax invoice and adjustment note and the balance should go away.

Debbie_8918947

I do this all the time though and never had this happen - that's very annoying, but I'll give it a go.

Thank you.

Reckon Accounts Hosted Announcements & Important Info

Check out the latest important info & announcements for Reckon Accounts Hosted

Button

View all Reckon software categories 🗃️

Each Reckon software has its own dedicated category on the Community. Click below to browse all categories.

Explore all categories