Customer Direct Debit - only credit card option
In a customers file - payment options - Direct Debit. Why is there only Credit Card details options? We have DDR with bank account details and want to create a bulk ABA for customer payments.
Comments
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Forgive my ignorance but why are you making payments to YOUR customers? Shouldn't it be the other way around?
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Hi Eric, I don't think my question said I want to make payments to our customers.
Our Direct Debit facility has bulk upload & requires a ABA to direct debit FROM customers.
My question is... Customer Settings within Reckon Hosted - the only payment option for direct debit is Credit Card - our customers prefer payments from their bank accounts or some don't have credit cards.
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Hi Trish
ABA files are only for making payments out. Unfortunately, the direct debit process needs to be arranged via your bank/3rd party provider.
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Instructions below on our direct debit facility
Collecting a Direct Debit payment by uploading a file from an
accounting software
1. Select Setup business Direct Debit from the Payments menu.
2. Select Import File.
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On looking further at Customer Payment options within Reckon Hosted, I can see the following function:
Customers - Accept Credit Card Payments - Process Credit Card Payments
I would assume that this is why the only payment method option in a Customer File is Credit Cards.
Maybe something for the developers to look into for the future - bulk direct debit files for customer payments.
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Hi
TThis feature of direct debit with bulk payment Cosmic has developed for Aged Care business.
It's an 3rd party solution
You also can use Ezzydebit I think they are connected to RAH
If you still interested you can contact me on 0407068942
Chandra
Cosmic Accounting Group
Accountants and Tax Agents 22397009
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