Customer Direct Debit - only credit card option

Trish

In a customers file - payment options - Direct Debit. Why is there only Credit Card details options? We have DDR with bank account details and want to create a bulk ABA for customer payments.

Eric Murphy

Forgive my ignorance but why are you making payments to YOUR customers? Shouldn't it be the other way around?

Trish

Hi Eric, I don't think my question said I want to make payments to our customers.

Our Direct Debit facility has bulk upload & requires a ABA to direct debit FROM customers.

My question is... Customer Settings within Reckon Hosted - the only payment option for direct debit is Credit Card - our customers prefer payments from their bank accounts or some don't have credit cards.

Acctd4

Hi Trish

ABA files are only for making payments out. Unfortunately, the direct debit process needs to be arranged via your bank/3rd party provider.

Trish

Instructions below on our direct debit facility

Collecting a Direct Debit payment by uploading a file from an

accounting software

1. Select Setup business Direct Debit from the Payments menu.

2. Select Import File.

Trish

On looking further at Customer Payment options within Reckon Hosted, I can see the following function:

Customers - Accept Credit Card Payments - Process Credit Card Payments

I would assume that this is why the only payment method option in a Customer File is Credit Cards.

Maybe something for the developers to look into for the future - bulk direct debit files for customer payments.

cosmic

Hi

TThis feature of direct debit with bulk payment Cosmic has developed for Aged Care business.

It's an 3rd party solution

You also can use Ezzydebit I think they are connected to RAH

If you still interested you can contact me on 0407068942

Chandra