Customer Direct Debit - only credit card option

Trish
Trish Member Posts: 48 Reckoner Reckoner
in Accounts Hosted

In a customers file - payment options - Direct Debit. Why is there only Credit Card details options? We have DDR with bank account details and want to create a bulk ABA for customer payments.

Comments

  • Eric Murphy
    Eric Murphy Member Posts: 218 Reckoner Reckoner

    Forgive my ignorance but why are you making payments to YOUR customers? Shouldn't it be the other way around?

  • Trish
    Trish Member Posts: 48 Reckoner Reckoner

    Hi Eric, I don't think my question said I want to make payments to our customers.

    Our Direct Debit facility has bulk upload & requires a ABA to direct debit FROM customers.

    My question is... Customer Settings within Reckon Hosted - the only payment option for direct debit is Credit Card - our customers prefer payments from their bank accounts or some don't have credit cards.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Trish

    ABA files are only for making payments out. Unfortunately, the direct debit process needs to be arranged via your bank/3rd party provider.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Trish
    Trish Member Posts: 48 Reckoner Reckoner

    Instructions below on our direct debit facility


    Collecting a Direct Debit payment by uploading a file from an

    accounting software

    1. Select Setup business Direct Debit from the Payments menu.

    2. Select Import File.

    image.png


  • Trish
    Trish Member Posts: 48 Reckoner Reckoner

    On looking further at Customer Payment options within Reckon Hosted, I can see the following function:

    Customers - Accept Credit Card Payments - Process Credit Card Payments

    I would assume that this is why the only payment method option in a Customer File is Credit Cards.

    Maybe something for the developers to look into for the future - bulk direct debit files for customer payments.

  • cosmic
    cosmic Reckon Developer Partner Posts: 1,117 Reckon Legend Reckon Legend

    Hi

    TThis feature of direct debit with bulk payment Cosmic has developed for Aged Care business.

    It's an 3rd party solution

    You also can use Ezzydebit I think they are connected to RAH

    If you still interested you can contact me on 0407068942

    Chandra

    Cosmic Accounting Group

    Accountants and Tax Agents 22397009

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