Super won’t save - new employee

Jess Miller
Jess Miller Member Posts: 9 Reckoner Reckoner

In trying to set up the super portion for a new employee I keep getting the message that “the super details are incomplete “, yet I have every section filled out. It will not save. I’ve tried upwards of 10 times. How do I rectify this?


Comments

  • Unknown
    edited July 2022
    This content has been removed.
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Jess

    That's unusual 🤔

    Verify the file to check there's no data corruption & if prompted, run the Rebuild (Both these options are under the File dropdown menu > Utilities)

    (Do the Rebuild process 3 times as this seems to fix a number of issues)

    If that doesn't work, the employee record may be severely corrupted so I'd delete it & create the new employee again from scratch.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Jess Miller
    Jess Miller Member Posts: 9 Reckoner Reckoner

    Definitely the right USI unfortunately - I wish it were that easy a fix. Thanks for the thought 😊

  • This content has been removed.
  • Bruce
    Bruce Member Posts: 442 Professional Partner Professional Partner

    @Zappy

    what say you show a bit of respect to other Reckon Community members. On more than one occasion @Acctd4 , ie Shaz has asked you to call her by her name not by Sharon

    A bit of common decency wouldn’t go astray.

  • Jess Miller
    Jess Miller Member Posts: 9 Reckoner Reckoner

    I’ve tried the member number with and without the BSB portion with no difference.

    it’s an APRA fund.

    I tried verifying and it came back with no issues detected.

    I deleted the employee and re added them - got the same pop up.

    Any other suggestions?

  • Jess Miller
    Jess Miller Member Posts: 9 Reckoner Reckoner

    The rebuilds ended up being the magic answer @Acctd4 . Thanks so much. I had read your reply as only do that if the verify came up with an issue and prompted me too, so didn’t do it straight away because the verify came back fine. It worked after 1 rebuild thankfully!

    Thanks for taking the time to help me.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Good to hear Jess 👏🏻☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)