User Stuck on Login

Markm
Markm Member Posts: 1 Novice Member Novice Member
in Accounts Hosted

The other day we had multiple issues with internet dropping in and out and then off for near a day. Since then I have reset the company users in control panel for all users.

When we get into the system everyone can reconnect except me. All I get is building report Please wait. I cancelled this after 2 hours as I assume it is in some form of loop.

I rang for assistance to be informed have to let the report finalise. So restarted and went home for a few hours as nothing I can do here. On return it informed me it had timed out due to inactivity and so i have restarted the process again. Only at 10 mins so far so i assume I have hours to wait. Surely their is a way to reset the user and clear any reports looping.

Regards

Mark

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    Have you gone into the control panel and logged off remote users? The window you come to before you Launch Reckon Hosted

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Can you get into Reckon? The report is running because you left that screen open when you crashed out. Call me Zappy 0407744914

Categories