User Stuck on Login

Markm Member Posts: 1

The other day we had multiple issues with internet dropping in and out and then off for near a day. Since then I have reset the company users in control panel for all users.

When we get into the system everyone can reconnect except me. All I get is building report Please wait. I cancelled this after 2 hours as I assume it is in some form of loop.

I rang for assistance to be informed have to let the report finalise. So restarted and went home for a few hours as nothing I can do here. On return it informed me it had timed out due to inactivity and so i have restarted the process again. Only at 10 mins so far so i assume I have hours to wait. Surely their is a way to reset the user and clear any reports looping.




  • Kris_Williams
    Kris_Williams Member Posts: 3,204 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Have you gone into the control panel and logged off remote users? The window you come to before you Launch Reckon Hosted