Error code 90

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brian_peake
brian_peake Member Posts: 1 ✭
in Personal Plus and Home & Business

Have had to download personal plus to a new computer. When trying to activate I get the error code 90. It also tells me that my account is overdue which is incorrect. Any solutions please.

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  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,235 Personal Range Expert Personal Range Expert
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    Send me your customer ID and pin and i will check with Reckon tomorrow and sort this for you.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • tommy86
    tommy86 Moderator, Reckon Staff Posts: 12 Moderator Moderator
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    Hi Gerry,


    Sorry to hear you are having trouble with your activation. This knowledge base article may also help.

    https://help.reckon.com/article/es1kp8plcq-kba-5059-error-code-90-when-activating-accounts-personal

    Thank you

    Tom

  • lee_margallo15
    lee_margallo15 Alumni Posts: 4 ✭
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    Hi Brian,

    Thank you for providing you Customer ID.

    I was able to check and saw that the expiry date was not changed. I have amended it and you can now activate it again.

    Kind Regards,

    Lee

  • tommy86
    tommy86 Moderator, Reckon Staff Posts: 12 Moderator Moderator
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    Hi Brian,

    We removed your post where you provided the PIN and ID as it contained sensitive information. Lee has looked into your case and it should be resolved now.

    We hope you have a great day,

    Tom

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