Error code 90

brian_peake

Have had to download personal plus to a new computer. When trying to activate I get the error code 90. It also tells me that my account is overdue which is incorrect. Any solutions please.

GerryWinter

Send me your customer ID and pin and i will check with Reckon tomorrow and sort this for you.

tommy86

Hi Gerry,

Sorry to hear you are having trouble with your activation. This knowledge base article may also help.

https://help.reckon.com/article/es1kp8plcq-kba-5059-error-code-90-when-activating-accounts-personal

Thank you

Tom

lee_margallo15

Hi Brian,

Thank you for providing you Customer ID.

I was able to check and saw that the expiry date was not changed. I have amended it and you can now activate it again.

Kind Regards,

Lee

tommy86

Hi Brian,

We removed your post where you provided the PIN and ID as it contained sensitive information. Lee has looked into your case and it should be resolved now.

We hope you have a great day,

Tom