Single PO issues

Liza Oates

Good Morning

When we send Purchase Orders out to suppliers using the email function it puts in the email header DO NOT REPLY.

This does not show you the email information before you sent it

Can anyone advise how I change this if at all possible.

Kind regards

Liza

Ageoftaxation

Hi Liza,

There are many points we have to look in to here :

1 - This confirmation that email header include 'DO NOT REPLY', how you received it ?

i.e. One Recipient has told you or email which you use in 'CC' has it or all suppliers received email like this.

2- Have you tried to create Dummy Purchase order and sent email to your own colleague/different email account and checked if it is same ?

3- Please change this subject line if applicable

Liza Oates

Thank you for your reply.

I am not sending purchase orders via the SEND FORMS option. I had already looked at this.

These are sent via the purchase order screen as per attached

Kind regards

Liza

Acctd4

Hi Liza

The Send Forms section in the screenshot is just the configuration/setup for emailing forms from within RAH. When you click on Email > Send, it uses this default information to determine the settings (eg your default text for the various fields)

If you have DO NOT REPLY in your subject line, it means this has been entered in the Subject as per the previous screenshot.

IMPORTANT: You need to select the dropdown for the applicable form (in this case Purchase Order) as each one has its own:

(If I send a PO from this system, the subject line of my email will automatically display "Purchase Order from Accounted 4 Bookkeeping Services")

Liza Oates

Hi Shaz

Thank you for your answer. I had thought this might be where to start but as I have multiple users I was unable to view the drop down menu.

Always appreciate your advice

Kind regards

Liza