Single PO issues

Liza Oates
Liza Oates Member Posts: 53

Good Morning

When we send Purchase Orders out to suppliers using the email function it puts in the email header DO NOT REPLY.

This does not show you the email information before you sent it

Can anyone advise how I change this if at all possible.

Kind regards



  • Ageoftaxation
    Ageoftaxation Reckon Staff Posts: 14 Reckon Staff
    edited November 2022

    Hi Liza,

    There are many points we have to look in to here :

    1 - This confirmation that email header include 'DO NOT REPLY', how you received it ?

    i.e. One Recipient has told you or email which you use in 'CC' has it or all suppliers received email like this.

    2- Have you tried to create Dummy Purchase order and sent email to your own colleague/different email account and checked if it is same ?

    3- Please change this subject line if applicable

  • Liza Oates
    Liza Oates Member Posts: 53

    Thank you for your reply.

    I am not sending purchase orders via the SEND FORMS option. I had already looked at this.

    These are sent via the purchase order screen as per attached

    Kind regards


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,188 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited November 2022

    Hi Liza

    The Send Forms section in the screenshot is just the configuration/setup for emailing forms from within RAH. When you click on Email > Send, it uses this default information to determine the settings (eg your default text for the various fields)

    If you have DO NOT REPLY in your subject line, it means this has been entered in the Subject as per the previous screenshot.

    IMPORTANT: You need to select the dropdown for the applicable form (in this case Purchase Order) as each one has its own:

    (If I send a PO from this system, the subject line of my email will automatically display "Purchase Order from Accounted 4 Bookkeeping Services")

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Liza Oates
    Liza Oates Member Posts: 53

    Hi Shaz

    Thank you for your answer. I had thought this might be where to start but as I have multiple users I was unable to view the drop down menu.

    Always appreciate your advice

    Kind regards