Reckon Hosted session being disconnected.

Carleen
Carleen Member Posts: 33 Reckoner Reckoner

I am currently using Fire Fox to log into Reckon.

When i am not using Reckon for a short while (minutes) it will sign me out with a message as follows

This session with hosted "10.62.164.166" has been disconnected. The session has been replaced.

This has been ongoing for the last couple of weeks. Can someone assist me with this issue please.

Cheers Carleen

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,767 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited December 2022

    Hi Carleen

    The message that the session's been replaced usually means another User has logged in using the same credentials - NOTE: If you only have one licence, that login can only be used by one person at a time.

    Alternatively, does this also happen when you're using other browsers eg Google Chrome or Microsoft Edge ? If not, it may also be related to a specific browser issue eg due to an Firefox update

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kris_Williams
    Kris_Williams Member Posts: 3,630 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited December 2022

    This message usually means someone else has logged in and kicked you off

    I always use Firefox