Reckon Hosted session being disconnected.

Carleen
Carleen Member Posts: 33 Reckoner Reckoner
in Accounts Hosted

I am currently using Fire Fox to log into Reckon.

When i am not using Reckon for a short while (minutes) it will sign me out with a message as follows

This session with hosted "10.62.164.166" has been disconnected. The session has been replaced.

This has been ongoing for the last couple of weeks. Can someone assist me with this issue please.

Cheers Carleen

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited December 2022

    Hi Carleen

    The message that the session's been replaced usually means another User has logged in using the same credentials - NOTE: If you only have one licence, that login can only be used by one person at a time.

    Alternatively, does this also happen when you're using other browsers eg Google Chrome or Microsoft Edge ? If not, it may also be related to a specific browser issue eg due to an Firefox update

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  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer
    edited December 2022

    This message usually means someone else has logged in and kicked you off

    I always use Firefox

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