Home Inventory Backup only Showing Folders on Desktop - No C Drive or Cloud Visible

I have a copy of Reckon Essentials home Inventory 1.2.1.16 I cannot seem to find a suitable backup location when I try to back it up. This has only just occurred as it has worked for years just fine. When i go to backup, all I can find and select are "folders" on my desk top. No longer is C drive or onedrive shown. it is opening fine from my C drive location. Any thoughts? I have a registered copy of Reckon Accounts 2022 and I have no issues with this product. I can open Home Inventory from within Reckon Accounts 2022. Cheers Mark
Answers
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Hi Mark,
Are you sure you are logged in as administrator? That could be the reason why these other locations are not visible.
Can you please try the following?
- Backup first to a folder on your Windows Desktop that you are able to access.
- Make a copy of the resulting backed up file to your Microsoft One Drive
This will give you separate backup copies, which is better than just one.
Thank you
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Thanks for the response good questions Tommy86.
- im not logged in as a administrator so we can rule that out
- When I 1st noticed the issue i did save it on the desktop so i could back up to the cloud as you suggested 😁, great suggestion but i want to fix the issue. If you have any other thoughts i would love to hear it, again thanks for trying to help Cheers Mark
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No problem. Can you shutdown the program and right click on it and run as administrator to see if these file locations appear? I know it was working before but normally when certain locations are not appearing it could be because you are not admin or logged in as a power user.
Please let me know if running as admin works?
Thank you
1 -
Tommy86
Opened it as an administrator. No change, still only shows desktop file locations
Cheers
Mark
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Does anybody else have a thought as to what the possible solution could be? I have set up a separate folder on my desktop with a path to my onedrive account which is a workaround but i would like to solve the issue?
0
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