🚨 STP SUBMISSION PROCESSING DELAYS 🚨


Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.

STP wont accept Employee's New Zealand address

ShelleyG
ShelleyG Member Posts: 6

We have a old employee who has returned to do some casual work. We have reactivated his employment file.

His new Tax declaration has his New Zealand address on it and to treat as a foreign resident for tax purposes.

Tax code 3 - NonRes tax 32.5%

When creating the STP, we keep getting a message to check his address.

State is chosen as none.

If we chose a state the message is not generated.

How do we get around this issue?

Thanks

Shelley

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 2,155 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi Shelley

    Hmm ... Interesting scenario.

    Have you tried selecting 8-No TaxC as the Tax Code & entering 32.5 manually, as the Tax % (I don't know if this is the solution, but it works for Working Holiday Makers so worth trying it ?):


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015) * ICB-Certified Bookkeeper * Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • NadineM
    NadineM Member Posts: 1

    Hi Shaz

    We have tried changing the tax code however we still come up with the same error in relation to his address

    We have tried to enter the postcode of 3434 which is his New Zealand postcode as well as leaving it blank however due to the fact that we have not chosen a state it still rejects his name to upload the stp

    Any further ideas on how to get around this issue?

    Thanks Nadine