GST issue on bills

Dianita
Dianita Member Posts: 117 Reckoner Reckoner
in Reckon Accounts (Desktop)

Hello Team,

Just wondering if anyone has ever experienced this below and whether there is a fix?

We entered this bill into Reckon and found out after the fact the view of this bill became different. It was initially put in with the tax (NCG/ non-capital good) and the GST showing at the bottom used to match the total of tax amounts in the individual lines.

Now it changed to an added 'Tax Payable - GST' account and the bottom total tax is zero'ed.

The invoice cannot be reverted to its original entry as it will just stop working and kick the user who is trying to amend out. Moreover (for obvious reasons), it cannot be deleted and re-entered due to accounting period locked and potential problem with it already being offset with a dedicated bill-payment.

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This does happen a lot and sometimes it is not always flagged until it is too late. When it is flagged early, we can delete and re-enter the bill.

Is there a different fix for this that will not break the system (in this instance, deleting it is not an option)? Also with the tax report for BAS, how can we show that in the report if it is flagged as $0 tax at the bottom there? Does it even affect the tax report?


Thanks and regards,

Nita

Best Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited January 2023 Answer ✓

    @Dianita

    I believe this is a known 'display' glitch that can happen randomly. It's annoying to look at, but if you check your Tax Detail report, you should see that it's not having any affect on the actual figures so you can just disregard it ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited January 2023 Answer ✓

    Yes I understand your reluctance @Dianita to redo the transaction, makes sense what you said

    Shaz’s answer should clarify things a bit though

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    So it’s not possible to delete it, using the password it’s very easy, and then re enter it on the same date?

  • Dianita
    Dianita Member Posts: 117 Reckoner Reckoner

    Hello Kris and Shaz,

    Thank you for your responses.

    @Kris_Williams Hi Kris, yes, it is possible to delete and re-enter but something we try to avoid especially if it has already been assigned to a payment (as we did have some issues in the past, that time there was a credit note involved as well). Was just thinking if there is any other way to fix it up without deleting, that'd be most ideal.

    @Acctd4 Shaz, thank you, this is good news but perhaps more so for our Financial Controller and the general accounting team.

    Thanks again for your help.

    Regards,

    Nita

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