Backup - continually failing
I'm trying to take a backup of our data using the backup option, and having absolutely zero success.
I've tried with complete verification, quicker verification and no verification, all to no avail.
Last night I think I attempted it about 6 times. It gets to about 60-70% and then reports an integrity error, and I need to resolve this. Can't resolve that till I get a successful backup.
Does anyone have some suggestions that may help in achieving a backup.
Screenshot of out File Size, Transaction, and File Fragments
Answers
-
Have you done a rebuild?
0 -
-
Looking at the View Backup Log - last successful backup may have been 2021
I only started at this job in November, and the performance of Reckon has got progressively worse and worse.
Just trying it again this morning. 3 hours to get to 67% and now seems hung.
I see getting a successful backup as a key to doing an integrity check etc. etc. and getting DB File Fragments down.
Would getting the file fragments down possibly help in getting the backup completed?
0 -
You could download the data file to your computer, install the version of Enterprise that you are entitled to, and try rebuild and backup locally
1 -
Hi @PeterC67
The file has a problem which is preventing the backup from completing.
Recommend that you either:
a) Contact the Customer Service Team to get yourself a single-user Enterprise licence (complementary with your Hosted licence), then download and install the Reckon Accounts Enterprise 2022 software along with the latest Tax Table Update (release R2) then perform the Verify Data and Rebuild Data
b) Contact the Hosted Technical Support Team for assistance with performing the Verify Data operation on the Hosted platform and getting a copy of the resulting verify_and_rebuild.txt (error log file) so that they can see what issues have been detected
If necessary, they can escalate your case to the Data Recovery Team for additional troubleshooting.
Regards,
Reckon Data Recovery Team
How do I add an image or screenshot to my discussion?
How to ask good questions on the Reckon Community
Data Services Tip - Try this first before requesting a data service
1
Categories
- All Categories
- 6.7K Accounts Hosted
- 16 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 7 📢 Reckon Accounts Desktop - Announcements
- 1.4K Reckon Payroll
- 33 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 25 Reckon Mate App
- 2.6K Reckon One
- 9 📢 Reckon One - Announcements
- 12 Reckon Invoices App
- 15 Reckon Insights
- 99 Reckon API
- 308 Point of Sale
- 1.9K Personal Plus and Home & Business
- 68 About Reckon Community