Template Issue - Missing Logo's

DanielleJ Member Posts: 4


Just wondering if anyone is able to assist us. We upgraded to Reckon Accounts Hosted 2023 and our templates have copied across however our logos are missing off them.

Does anyone know how to fix this without having to manually fix each one?

Thank you :)


  • Kris_Williams
    Kris_Williams Member Posts: 3,193 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Make sure your logo file is in the images folder.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,163 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi @DanielleJ

    Yes, copy the [CompanyName] - Images folder (from your 2022 installation) into the new 2023 installation folder & this will fix it. (Do a search on your PC if you can't find it & note down the file path)

    NB: When a new version is installed, it installs into a new set of folders so this Logos one isn't automatically there.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]


    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Alex_10836088
    Alex_10836088 Member Posts: 28

    Tip we learnt last night on missing/adding the logos and only relevant if your logo doesn't print in colour after you move to hosted

    The file type needs to be JPG and size less than 200KB or else when emailed as PDF or it loses colour (sends black and white)