EMPLOYEE NUMBERS & STP

Question

last year (July) I had to add my employees back into reckon due to some glitch where that was the only way to re-enter the leave that was lost after that annual update.  Now it seems that the STP file for this year is only picking up part of those employees wages how can i correct this?

Sharon_Jaggroup · Answer

Thanks Shaz, no other software used throughout the pay year. I can only presume it has something to do with the initial work around when I updated last year. I seem to only have one staff member with the issue i shall see how i go with ATO. Appreciate your help! cheers

Acctd4 · Answer

Hi Sharon

STP updates YTD balances each submission (rather than just reporting each pay's totals) so it seems odd that the PAYG would be incorrect.

Have you used any other product for STP at any time eg one of Reckon's other options or another provider's software ?

Have you been able to identify which pays seem to be missing the PAYG component in STP ?

Sharon_Jaggroup · Answer

Hi Shaz, I initially sent the file to the ATO and some employees were getting the message (in their MyGov) that the tax statement wasn't ready, i had been given some advice from the accountant who suggested i replaced the file and maybe that would work. What happened was that the messages employees were getting said it was ready but the tax amounts were incorrect. Now i'm so confused and cannot get through to the ATO