EMPLOYEE NUMBERS & STP

Sharon_Jaggroup
Sharon_Jaggroup Member Posts: 5 Novice Member Novice Member

last year (July) I had to add my employees back into reckon due to some glitch where that was the only way to re-enter the leave that was lost after that annual update. Now it seems that the STP file for this year is only picking up part of those employees wages how can i correct this?

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Sharon

    Are you getting a specific error message & if so, at what point ? Is it allowing you to create Paycheques for them but they're just not coming through in the TSP submission ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Sharon_Jaggroup
    Sharon_Jaggroup Member Posts: 5 Novice Member Novice Member

    Hi Shaz, I initially sent the file to the ATO and some employees were getting the message (in their MyGov) that the tax statement wasn't ready, i had been given some advice from the accountant who suggested i replaced the file and maybe that would work. What happened was that the messages employees were getting said it was ready but the tax amounts were incorrect. Now i'm so confused and cannot get through to the ATO

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Sharon

    STP updates YTD balances each submission (rather than just reporting each pay's totals) so it seems odd that the PAYG would be incorrect.

    Have you used any other product for STP at any time eg one of Reckon's other options or another provider's software ?

    Have you been able to identify which pays seem to be missing the PAYG component in STP ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Sharon_Jaggroup
    Sharon_Jaggroup Member Posts: 5 Novice Member Novice Member

    Thanks Shaz, no other software used throughout the pay year. I can only presume it has something to do with the initial work around when I updated last year. I seem to only have one staff member with the issue i shall see how i go with ATO. Appreciate your help! cheers