Pay Slip

Belisarius
Belisarius Member Posts: 3 Novice Member Novice Member

When attempting to email pay slips to our employees no names appear in the last box before pressing the send button - the question is how does one clear the cache, so there names reappear.

Steps already taken - go File - Payslips - select pay period - select employees to be emailed - then nothing appears in the final box before sending

Best Answer

  • Kris_Williams
    Kris_Williams Member Posts: 3,814 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    Answer βœ“

    Have you entered the date the pays were actually paid and not the pay end date?

Answers

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,868 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Check you have Email or Both selected in Employee records:

    image.png


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Belisarius
    Belisarius Member Posts: 3 Novice Member Novice Member

    Thank you - but my problem is the employees are listed in the second last screen on the Pay slip routine but do not appear on the last screen of that function. Your answer would apply if no employees were listed at the Preview Stage of the said routine.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,868 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited August 2023

    Ah ... in that case, it sounds like you have a corrupt one in the list then - This prevents them all showing πŸ˜–

    The fix is detailed here (Hopefully, your Payslips list isn't too big 😬):

    https://help.reckon.com/article/wwvcjqoh1e-kba-3757-send-forms-list-is-blank-and-there-are-no-forms-to-email

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Belisarius
    Belisarius Member Posts: 3 Novice Member Novice Member

    Many thanks Shaz for your help - problem solved

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,868 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Good to hear @Belisarius πŸ‘πŸ»πŸ‘ŒπŸΌβ˜ΊοΈ

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)