STP2 Checklist Error

Kerri
Kerri Member Posts: 13 Reckoner Reckoner
in Reckon One

Working my way through the checklist to migrate to STP2, and I can't complete the "allowances checklist" - I keep getting this error. I have logged out and in and still no luck. Staff pays are due today, and I can't use the new system until I complete the checklist, and now I can't access the old system either.

To say I'm annoyed and frustrated is putting it lightly....

Screenshot 2023-09-01 182658.png

Anyone else having this issue and any clues on how to fix this ASAP??

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Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,515 Reckon Community Manager Community Manager

    Hi there @Kerri

    Apologies for the delay in getting back to you here.

    Have you been in touch with our support team in relation to this issue as yet? If not, can I just get you to confirm whether the same error occurs if you attempt to open Reckon Payroll via an incognito/private browser window?

  • Kerri
    Kerri Member Posts: 13 Reckoner Reckoner

    I got an answer via email

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