STP2 Checklist Error

Kerri Member Posts: 15

Working my way through the checklist to migrate to STP2, and I can't complete the "allowances checklist" - I keep getting this error. I have logged out and in and still no luck. Staff pays are due today, and I can't use the new system until I complete the checklist, and now I can't access the old system either.

To say I'm annoyed and frustrated is putting it lightly....

Anyone else having this issue and any clues on how to fix this ASAP??


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hi there @Kerri

    Apologies for the delay in getting back to you here.

    Have you been in touch with our support team in relation to this issue as yet? If not, can I just get you to confirm whether the same error occurs if you attempt to open Reckon Payroll via an incognito/private browser window?

  • Kerri
    Kerri Member Posts: 15

    I got an answer via email