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I note with 2025 version of reckon accounts hosted that there is a separate button for super export when choosing data to upload with STP. I have clicked the super export button and it creates a CSV file. What do i do with it from here as it appears the Super information is included in the STP file as it always has been.…
I am not able to upload our STP, the ATO is rejected the submission. Not sure where to find these codes, googled and looked throughout the settings Please help :)
I'm about to process payroll today 02/07/25 - for the payroll week of 25/06 - 01/07. Shall I run "Finalise year" before or after todays payroll. Just unsure as it crosses over into the current payroll year. I have updated the new Reckon 2025 on Monday 30/06/25 Thanks
In Phase 1, I could set up the default password when I send out the payslip. For existing employees, the default password still works. I have added a new employee. Where do I set the default password? The new staff just told me that her payslip is not password-protected. Also, where can I set up the default message with…
Hi, what is the best way to do this please? I did four pay runs with STPs submitted and marked as "success" in GovConnect, but I used the wrong ATO Branch code for them. Reckon support, when contacted by my Accountant about this, suggested a very complicated process, which we don't think will actually work. I am fairly IT…
Hello team, The STP submission has been stuck in "pending" status for a couple of hours. Normally, it uploads within a minute, or I receive an error within 1-2 minutes. I've never seen it remain pending for this long. Could anyone advise on what might be causing this. Should I just keep waiting? Thank you!
I have the below 2 issues with Reckon STP. Issue 1 PAYG Payment summary taking ages to get on some employees MyGov account When I have reported the EOFY STP to the government, not all employees are getting the PAYG Payment Summary added to their MyGov straight away. For example, we have 2 employee's that use the same tax…
Hi there, We are currently unable to finalise our STP2 Finalisation for 2023/2024 due to our end of year finalisation report not matching what we have paid our employees through the year. We have been advised we are unable to amend this report and it would need to be done by Reckon. We have put a case in on 9th of July and…
Getting started with Reckon Payroll and STP submissions? Registering your Software ID with the ATO is a crucial step for Single Touch Payroll submissions and must be completed prior to your first STP submission being sent. Its really easy to find your Software ID in Reckon Payroll and we've put together step by step…
EOFY is upon us yet again and this year we're heading into our first EOFY under STP Phase 2. For some of our valued users, this may also be your first EOFY using Reckon Payroll. 🗃️ Reconciling your EOFY To get an understanding of how to get prepared/reconcile your End of Financial Year finalisation in Reckon Payroll we've…
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