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Hi, what is the best way to do this please? I did four pay runs with STPs submitted and marked as "success" in GovConnect, but I used the wrong ATO Branch code for them. Reckon support, when contacted by my Accountant about this, suggested a very complicated process, which we don't think will actually work. I am fairly IT…
Hello team, The STP submission has been stuck in "pending" status for a couple of hours. Normally, it uploads within a minute, or I receive an error within 1-2 minutes. I've never seen it remain pending for this long. Could anyone advise on what might be causing this. Should I just keep waiting? Thank you!
I have the below 2 issues with Reckon STP. Issue 1 PAYG Payment summary taking ages to get on some employees MyGov account When I have reported the EOFY STP to the government, not all employees are getting the PAYG Payment Summary added to their MyGov straight away. For example, we have 2 employee's that use the same tax…
Hi there, We are currently unable to finalise our STP2 Finalisation for 2023/2024 due to our end of year finalisation report not matching what we have paid our employees through the year. We have been advised we are unable to amend this report and it would need to be done by Reckon. We have put a case in on 9th of July and…
Getting started with Reckon Payroll and STP submissions? Registering your Software ID with the ATO is a crucial step for Single Touch Payroll submissions and must be completed prior to your first STP submission being sent. Its really easy to find your Software ID in Reckon Payroll and we've put together step by step…
EOFY is upon us yet again and this year we're heading into our first EOFY under STP Phase 2. For some of our valued users, this may also be your first EOFY using Reckon Payroll. 🗃️ Reconciling your EOFY To get an understanding of how to get prepared/reconcile your End of Financial Year finalisation in Reckon Payroll we've…
When I create new employee, after setup step 1&2, I can't go to next step due to error message: 'unable to determine default super fund for super guarantee'. I have added default super under super fund tab. I've added salary sacrifice for super under pay items: superannuation tab. However, I can't add super guarantee under…
As you know STP Phase 2 reporting took effect this 2023/24 financial year and you're more than likely well into it and accustomed to it at this stage. As we head into End of Financial Year, this is just a little heads up to keep in mind how balances appear in your EOFY finalisation in Reckon Payroll since the…
Hi all! If we change employee details eg. address or going from part-time to full-time. Does this new information upload to ATO when we process the next STP?
Hi I am trying to update my (Reckon Accounts Hosted) payroll for an employee who has a novated lease. We are deducting an amount per month pre tax, and showing the deduction in STP correctly (deduction type O), but I need to report the RFBA amount. I think I do this via the "payroll setup - YTD amounts" section. I have…
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