Cannot terminate employee in Reckon Payroll

We recently migrated from Payroll Premier to Reckon Payroll.

In Reckon Payroll, I try to terminate an employee in Reckon Payroll. However, there is an error message pop up "Employee could not be terminated". Does anyone konw how to check what wrong and fix the error? Many thanks



  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 39 Reckon Staff

    Hi @Patrick_8319167

    Thanks for contacting.

    Please share access to your book with the technical support, for us to investigate for you. You can message me directly the following details-

    • Email address for the software login
    • Name of your book
    • Name of employee you're terminating.

    Thank you!