I use Hosted. Backup fails as Reckon logs out due to inactivity. Can I override logout timing

WGAdmin
WGAdmin Member Posts: 2 Novice Member Novice Member
edited September 2023 in Accounts Hosted

Have tried on numerous occasions to back up but fails due to inactivity or goes into not responding.mode

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 2023

    The logout due to inactivity screen doesn’t actually stop you from working. Many times I finish a session and come back to officially logout only to find I have already been logged out. But up to that point I have still been working. No logout timing option as far as I’m aware.

    Have you tried backing up with No Verification

  • WGAdmin
    WGAdmin Member Posts: 2 Novice Member Novice Member

    Thanks,

    Will try no verification. Our backup takes a long time

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