Why does the tax payable account (208) appear in the following transaction?

Traceyg

I have never had this problem appear but other staff when using Reckon Hosted have the account tax payable (208) appear. Also the total tax in the bottom total is zero. I always put the total amount in first and then the detailed amount. Would it be caused by putting in the detail first and then putting the total amount in last?

Kris_Williams

My guess is that it is automatically recalling a transaction that was originally entered with the tax payable account used.

you could turn off Automatic recall in preferences, enter the same transaction without the tax payable, and the turn on automatic recall after that.

the way you are entering it is correct, either way works. As for the zero tax amount I can’t answer that

Traceyg

Thanks Chris we don't usually do a transaction with the tax payable account but it could have been when there was a change of staff. If you try to remove the tax payable (208) it will say the transaction is not in balance even though it is. I have also noticed if you go back into the transactions with the tax payable (208) showing they sometimes go into a fatal error mode. You then can not open the transactions with out Reckon shutting down. I will try turning off the automatic preferences see how that goes. I will also try a rebuild even though one was done recently.😀

Kris_Williams

That’s a hard one, I don’t know of any reason why you can’t delete that line. Going back into old transactions does sometimes cause a problem, been happening for years.

if you delete the line (Ctrl Del) and then say recalculate see what happens, also change recall preferences and test

Acctd4

This seems to happen randomly from time to time. Deleting the line makes it out of balance so as long as the entry's not become corrupted, just ignore it 😬

I'd suggest verifying your company file just to be on the safe side (This is under the File dropdown menu > Utilities > Verify Data)

Traceyg

Thanks Shaz & Chris I will try both suggestions