Error - Logged with Support in August and they have stopped replying

blairmuller
blairmuller Member Posts: 78 Reckoner Reckoner
in Reckon Accounts (Desktop)

Hi Everyone,

When I setup a new employee on a Salary Item, I get the following error when I try to save. It doesn't stop me doing anything. Just always pops up. I've tried creating a different salary item, I've tried new employees. It does not happen with old employees. Just new ones. Has anyone got any ideas?


image.png

I logged a job bac in August and they just seem to have stopped replying

Comments

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi @blairmuller,

    Could you possibly take another screenshot as its difficult to see the error that has occurred?

    If you could please pass that error code to me as well and I will see if we have anything on record.


    Thank you and speak soon.

    Cheers,

    Lucas

    Lucas.png
  • blairmuller
    blairmuller Member Posts: 78 Reckoner Reckoner

    Can do. See below error

    image.png


  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff

    Hi @blairmuller ,

    Please check on this article.

    https://help.reckon.com/article/2d0npvughf-kba-4120-c-239-when-editing-an-employee-in-quick-books-201112

    Hope this helps,

    Nick

  • blairmuller
    blairmuller Member Posts: 78 Reckoner Reckoner

    Thanks, that's talking about this field? which we have set to the Salary amount? So that article doesn't apply? I'm happy to be wrong. Also it's not an issue with old employees, just new ones.

    image.png


  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 565 Reckon Staff Reckon Staff

    Morning @blairmuller

    Apologies for the inconvenience.


    As you mentioned ⬆️, you have set-up a new pay item to add that to the employee record. Do you mind providing some screenshots from the Pay items, with the all the information mentioned please.


    Also, if you are happy for us to give you a call and take some screenshare (Remote Session) to check and troubleshoot, please message me your contact number and will be happy to assist you.😊


    Regards

    Tanvi

    Tanvi.png
  • blairmuller
    blairmuller Member Posts: 78 Reckoner Reckoner

    Thanks Tanvi,


    The case number I have is: RKN:00000000115000005474

    The did take a copy of my file and the last comment I got from Shivam Tuli is It seems that there is issue in the file . We have created new employee , new item, rebuild , verify the data etc. but stiill getting the same issue.

    I've tried multiple Salary Pay Items. 

    I'll Message you my mobile you can call me on and I can provide remote access.

    Screen Shots below

    image.png image.png image.png image.png image.png


  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 565 Reckon Staff Reckon Staff

    Thank you @blairmuller

    I will give you a call back soon. Thank you!


    Regards

    Tanvi

    Tanvi.png

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