Error: InterimSTP2EmploymentTypeld can only be used on STP verison 1

John Park
John Park Member Posts: 11 Reckoner Reckoner
edited January 2024 in Reckon Payroll

I am trying to update an employee's bank details but keep receiving the error below

InterimSTP2EmploymentTypeld can only be used on STP verison 1.

Can anyone help me to solve this issue?

Answers

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Hello @John Park ,

    It's possible your employee's details may have STP Phase 1 details - such as their Income Type not being set, or their Earnings Type being set improperly.

    You may want to check in their details and ensure they are setup for Phase 2. After you've migrated to Phase 2, you should be able to setup their bank correctly.

    Kind regards,

    Alexander McKeown

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • Reeta
    Reeta Reckon Staff Posts: 384 Reckon Staff Reckon Staff

    Hi @John Park ,

    Have you managed to resolve it following Alexander's instructions?

    If the problem persists, please send me a private message with your book details so that I can further investigate and address the issue.

    Kind regards,

    Reeta

    Reeta.png

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