account shut down
subscriptions due 17/3/2024 wanted to talk re new options etc this week , went to do bas statement and cant access, is there anything that can be done over weekend or monday phone calls cheers mike
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Hi Mike
That expiry is still over a month away 🤔
When you say you “can’t access”, what exactly happens ? Are you getting a specific error message ?
(As an FYI, don’t panic as all Qtrly Oct-Dec - & mthly Dec - BASs have an automatic blanket extension to 28/02 due to the Xmas shutdown period ☺️)
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thanks for your response , the Reckon accounts plus 2022 screen appears with file , customer, company on top tool bar, however a box appears welcome reckon accounts . reckon accounts plus 2022 .
3 boxes appear below each other explore reckon accounts, create a new company file , open an existing company file .
strange im figuring, emails look legit, details and numbers correspond, discrepancy im seeing is the email is asking for $800, however when i log in and see invoice it is asking for $400 all pretty ordinary if this Reckon handling my account ,?
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If you click on the “Open Company File” box, you should be able to just go to where your company file is located & click on it to open it.
Reckon Accounts is now an annual licence subscription so Reckon are offering users on older versions a 50% discount, for several years, on upgrades. It may be that the $800 invoice you received is system-generated as they have to apply this discount to your account manually.
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hi shaz, thankyou for you suggestions , i did manage to get it working, however i have paid $400 early , bit strange how this all happened after emails for customer service and account advice. thanks once again . ill keep you in the loop if i have any more issues cheers mike.😃
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