As of late, submissions have been rejected and this message appears

Angella
Angella Member Posts: 37 ✭✭

How do you fix this so they are successfully sent to the ATO?

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 100 Reckon Staff

    Hi @Angella

    Thank you for your patience.

    Based on the error message, you shared. It looks like there is missing allowance type when you selected the type Other for any specific type as in the screenshot attached -


    Please check and confirm, if the Allowance type has the accurate type and the subtype listed in the software. Find the attached article for your reference - Preparing Allowances for Single Touch Payroll Phase 2 - Payroll Web - Reckon Help and Support Centre


    If the issue still persists, feel free to share me the details of your book including the email address and name of the book, will have a look and help you get that fixed. You can message me directly and will check. Thank you!


    Regards

    Tanvi

  • Angella
    Angella Member Posts: 37 ✭✭

    Called up and team member could not figure it out. Still under investigation.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 100 Reckon Staff

    Feel free to let us know for any concerns/issues and will be happy to help you. Thank you!