As of late, submissions have been rejected and this message appears

Question

How do you fix this so they are successfully sent to the ATO?

Tanvi_kataria · Answer

Feel free to let us know for any concerns/issues and will be happy to help you. Thank you!

Angella · Answer

Called up and team member could not figure it out. Still under investigation.

Tanvi_kataria · Answer

Hi @Angella

Thank you for your patience.

Based on the error message, you shared. It looks like there is missing allowance type when you selected the type Other for any specific type as in the screenshot attached -

Please check and confirm, if the Allowance type has the accurate type and the subtype listed in the software. Find the attached article for your reference - Preparing Allowances for Single Touch Payroll Phase 2 - Payroll Web - Reckon Help and Support Centre

If the issue still persists, feel free to share me the details of your book including the email address and name of the book, will have a look and help you get that fixed. You can message me directly and will check. Thank you!

Regards

Tanvi