Reckon One shared not showing up

PaulSingh

Hi

A reckon One ( & payroll) file has been shared with my partner email. I can see a notification

"Book has been shared with you by accounts@*****.com.au 17/1/2024 15:56:51"

PaulSingh

But I cannot see the actual shared file?

Tanvi_kataria

Hi @PaulSingh

Can you please check if you're checking here as in the screenshot mentioned below -

Also, if you have a partner access to the file, you can find that in the Partners as in the screenshot attached -

Please let us know for any concerns/issues. Thank you!

Regards

Tanvi

PaulSingh

Hi Tanvi,

Yes I was checking by clicking 'Shared with me' box, I can see tiles other books shared with me but not the new one.

And now I have check from the partners area based on your second screen shot , I can see that file. So I am not sure why I can't see it in ' Shared with me ' area?

Nickiu

Hi @Paul_1902016 ,

There are 2 options for the book sharing, If you share book under partner, the book will show under "Partner section". On the other hand, If you share book under user, it will show under "Shared with me".

Cheers,

Nick