Unable to Continue to ATO Declaration

mh929
mh929 Member Posts: 2 Novice Member Novice Member
in Reckon Payroll

After completing a Pay Run, I can usually Continue to ATO Declaration by selecting the button under send pay slips. On today's pay run, that button is not available so I am unable to submit. I see from the community discussions, this previously happened in Oct 2023 - it seems the bug has re-appeared. Please advise.

Comments

  • mh929
    mh929 Member Posts: 2 Novice Member Novice Member

    My comment was raised whilst using Chrome. When I logged back in with MS Edge, the ATO Declaration button re-appeared. So my issue is resolved (but this may affect other Chrome users)

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 568 Reckon Staff Reckon Staff

    Morning @mh929

    Can you please try clearing the cookies and cache and login to Sign In - Reckon Payroll?

    Also, try different browser and confirm, if Continue to Declaration Button is enabled. Please let us know, will investigate further if required. Thank you!


    Regards

    Tanvi

    Tanvi.png
  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @mh929 ,

    Do you happen to have any error messages or warnings appearing when you click on "Submit to ATO"?

    Any screenshots would be beneficial - typically, if there is a problem affecting your submission to the ATO, we can identify it with any screenshots.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

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