Unable to Continue to ATO Declaration
![mh929](https://us.v-cdn.net/6032430/uploads/defaultavatar/nYL0URD1O9BW9.jpg)
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After completing a Pay Run, I can usually Continue to ATO Declaration by selecting the button under send pay slips. On today's pay run, that button is not available so I am unable to submit. I see from the community discussions, this previously happened in Oct 2023 - it seems the bug has re-appeared. Please advise.
Comments
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My comment was raised whilst using Chrome. When I logged back in with MS Edge, the ATO Declaration button re-appeared. So my issue is resolved (but this may affect other Chrome users)
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Morning @mh929
Can you please try clearing the cookies and cache and login to Sign In - Reckon Payroll?
Also, try different browser and confirm, if Continue to Declaration Button is enabled. Please let us know, will investigate further if required. Thank you!
Regards
Tanvi
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Dear @mh929 ,
Do you happen to have any error messages or warnings appearing when you click on "Submit to ATO"?
Any screenshots would be beneficial - typically, if there is a problem affecting your submission to the ATO, we can identify it with any screenshots.
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
1
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