New Hire Screen blank

MMX
MMX Member Posts: 3 Novice Member Novice Member
in Reckon Accounts (Desktop)

Hi, trying to hire a new employee but the screen is blank with no options to proceed:

image.png


Comments

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 273 Reckon Staff

    Hi @MMX

    Apologies for the inconvenience.

    Have you tried Closing the Application, and Re-launching again to check if the details/information comes up?

    Please let us know, how did you go?


    Regards

    Tanvi

  • MMX
    MMX Member Posts: 3 Novice Member Novice Member

    Thanks Tanvi, just doing a backup now and then downloading an update from Aug to make sure our version is current. Will then try the hire screen again.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 273 Reckon Staff

    Sure, No Problem.

    Please let us know, if you need any assistance and will be happy to help you! Thank you!


    Regards

    Tanvi

  • Reeta
    Reeta Reckon Staff Posts: 119 Reckon Staff

    Hi @MMX ,

    I have just tested on my end with Reckon accounts desktop and it seems to be working fine( please refer to the image below).

    image.png

    Could you please close the program and run as administrator and try again?

    To run as administrator:

    Right click on the Reckon accounts shortcuts and select "Run as administrator" from drop down menu.

    Please let me know the outcome.

    Kind regards,

    Reeta

  • MMX
    MMX Member Posts: 3 Novice Member Novice Member

    Hi, thank you Reeta for your advice, we have upgraded to the newer version and it has fixed the problem:

    image.png


  • Reeta
    Reeta Reckon Staff Posts: 119 Reckon Staff

    Hi @MMX ,

    Glad to know that the issue has resolved.

    If you have any further queries please do not hesitate to reach out to us.

    Kind regards,

    Reeta

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