STP lodge new pay event, the Gross (W1) is greater than the payroll gross amount

973075

The Gross amount on the STP lodgement - (W1) is showing an amount greater than the total payroll amount - it is greater only by the amount of one new employees Super (SG) - this employees pay cheque is accurate and includes his super as required - but as I go to lodge STP it adds that particuar employees amount to the gross (W1).

I have checked the set up of his super - it is the same as all the other employees.

I hope someone can help with this please.

Acctd4

HI There

If it's reporting incorrectly like that, there's definitely a error in the mapping somewhere 😬

It sounds like your Super is mapped to Gross Payments - Have a look at the Super Payroll Item & make sure it's assigned to None here:

Have you set up any new Payroll Items ? Alternatively, it may be the one of those that's incorrectly configured.

973075

Thank you for your reply, I have checked this and all is as it should be (as your suggestion states) in the set up of this employee's payroll. Reckon only adds the 11% super for when I export to STP and Reckon tallies the Gross amount for W1 - otherwise his paycheque in Reckon is correct with the super and gross amount.

Acctd4

Are you verifying your company file regularly ?

Over time, links & mappings can become corrupted so I'd suggest running the Rebuild 3 times (under File > Utilities > Rebuild Data) For some reason, doing this THREE times can fix a lot of issues!

973075

I am verifying regularly - gut I will give the Rebuild Data a go.

Thank you for your reply - very much appreciated.

Acctd4

Let me know if that resolves it 🤞🏻

If not, feel free to contact me direct if you’d like me to take a look at it ☺️

973075

Unfortunately it didn't work. I will contact you shortly.

Thank you