Applying overpayment to current invoices
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chelseaporter
Member Posts: 4 ✭
in Reckon One
Hi,
A client made an overpayment in January 23 and it has been sitting in our system unused as a credit until now with them continuing to pay invoices as normal.
The book is locked off till June 30 2023- i unlocked the book and tried to apply the payment to the clients open invoices but it still wont allow it.
Is there any way i can apply this amount but not issue another credit note as obviously it then puts the client in credit even more?
Thanks
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Comments
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Hi chelseaporter,
Are you getting a different error message when applying an invoice?
In the event that a credit is greater than the invoice amount, the amount will be deducted until the client uses up the remaining credit value rather than issuing a new credit note.
Cheers,
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