Completed STP Phase 2 checklist and unable to switch - get the following message

HeatherP
HeatherP Member Posts: 8 Reckoner Reckoner
in Reckon Payroll

Woops something went wrong finalising your migration to stp2

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I have rechecked everything and tried several time over a couple days and still receiving the same message.

Looking forward to some help with this

Best Answer

  • Nickiu
    Nickiu Reckon Staff Posts: 154 Reckon Staff
    Answer ✓

    Hi @HeatherP

    Could you please confirm that each pay items has linked to associated expense account. Go to Setting → Pay items → Click on the Blue pen icon.

    image.png

    Also ensure that you have fill up all the company details. Go to Setting → Company details → "Edit company details"

    Lastly, Can you please confirm if super funds items are active. Go to Setting → Pay items → Superannuation.

    Thank you,

    Nick

Answers

  • HeatherP
    HeatherP Member Posts: 8 Reckoner Reckoner

    Thank you Nick - so long since last doing this and forgot the super preferences.

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