Reckon One - Leave Balances and Accrual Value Report Incorrect

Catherine Sinnott · May 21

Hi, our Leave Balances and Accrual Value report is incorrect for 2 different companies. They both attribute leave balances to employees that have been terminated, and that show zero balances for their leave in the Payroll module.

There was a similar question to this in December 2023, but I think the poster had to send their book details through for checking, is that still the case?

thank you.

Catherine Sinnott · May 27

I finally worked out how to fix this (with other helpful suggestions from Nick that got me on the right path) - you need to re-hire the employee and re-run a zero termination pay run, then terminate them again. I used the original termination date for all of those things.

cheers Cath

Nickiu · May 21

Hi @Catherine Sinnott,

Morning, Could you by any chance provide an example? please.

Thank you,

Nick

Catherine Sinnott · May 21

Hi @Nickiu , thank you for your fast reply.

The 2 employee Annual Leave balances that are underlined in red are both employees that have been terminated and show zero balances in the Payroll portal. They have both been archived, so in the Reckon portal, their names do not appear when trying to choose specific employees to run the report from but they appear when the list defaults to "all employees".

The 2nd screenshot shows how the employee with 12.99 hours appears in the Payroll Portal.