Pay Run Editing Issue

faigey

(1) Superannuation Guarantee Contribution and Superannuation Salary Sacrifice item components cannot be edited via on line portal access. When trying to do so screen displays blank.

(2)However, Earnings and Tax items can be edited via on line portal access.

(3) The above referenced issues do not occur if one uses Reckon Payroll App.

Reeta

Hi Faigey,

Thank you for reaching out with your query.

To better assist you, could you please provide more detailed information about when this issue occurs? Specifically, at what point in the process do you encounter the problem?

Additionally, could you walk me through the exact steps you are taking when you attempt to edit the Superannuation Guarantee Contribution and Superannuation Salary Sacrifice components?

It would also be extremely helpful if you could provide screenshots.

Kind regards,

Reeta

faigey

(1) Create a new pay run, by manually adding each item component ie Gross earnings; Tax; SGC; Salary Sacrifice etc

(2) It is then in draft mode

(3) Then I may wish to edit the amounts nominated for SGC and Salary Sacrifice.

(4) I hit the pencil icon to facilitate editing .

(5) I then try to edit SGC and Salary Sacrifice Amounts.

(6) It then produces a blank screen with the words "Done" or "Cancel"

Reeta

Hi Faigey,

Thank you for your prompt response.

I have replicated your steps and tested them on my end, and everything worked as expected. I was able to change the super contributions without any issues.

Could you please privately message me the book details and share the book with support so I can take a closer look at it?

Kind regards,

Reeta

faigey

Hi Reeta

Can you please provide your private message contact or is it simply via this link?

Can you also please clarify the type of book details and how you share the book. This is a little new for me and so I am not quite certain what/how one gets details you seek

Reeta

Hi Faigey,

Thank you for your prompt response.

To private message me , simply click on my name in any of the comment posts above, and then select 'Message'.

And, to share the book with support, please follow these steps:

1. Go to the main Reckon Portal and sign in with your Reckon Payroll login details
2. Click on Reckon Payroll on the left and your book will appear
3. Click on the three vertical dots as shown in the image below
4. Click on 'Share with'.
5. Select 'Support'.

Hope this helps.

kind regards,

Reeta