Log off - undefined

Lyn_10072495
Lyn_10072495 Member Posts: 52 Reckoner Reckoner
in Accounts Hosted

Is there an issue today with the logging off process? One of our users gets the undefined message from the Control panel and cannot log off with the system just churning?

Answers

  • Lucas
    Lucas Reckon Staff Posts: 263 Reckon Staff

    Hi @Lyn_10072495,

    Could you possibly send a screenshot of the error message that is being displayed please?
    Have you attempted to use the administrator account to remotely log off that user as well?

    Please let me know how you go and if there is anything else I can do for you.

    I hope you have a lovely day and speak to you soon.

    Cheers,

    Lucas

  • Lyn_10072495
    Lyn_10072495 Member Posts: 52 Reckoner Reckoner

    Thanks Lucas. The problem seemed to be short term. All is good now.

    Cheers

    Lyn

  • Lucas
    Lucas Reckon Staff Posts: 263 Reckon Staff

    Hi @Lyn_10072495 ,

    Awesome to hear! If you do however encounter this issue in the future, please reach out with a screenshot if possible.

    Thank you and have a lovely day.

    Cheers,

    Lucas

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