Failure with draft pay runs…
Help!
App previously working fine; now I am unable to “Mark Paid” my draft pay runs, nor can I edit or delete them! Just recurrent Failure - Something Went Wrong messages.
I have two accounts, and the other works fine.
Any help gratefully received
Answers
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Hi @CJT,
Sorry to hear you are experiencing a problem when marking the pay run as paid with the something went wrong messages.
Could you possibly send a screenshot of the exact error for me, please?
Are you currently using the latest version of the app?
What do you mean that you have another account and it works fine?
Have you recently made any changes?
Have you made previous pay runs within this book?Please let me know and I will try my best to assist you.
Thank you and speak soon.
Cheers,
Lucas
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Hi Lucas
thanks for the response.I use Reckon STP for two different companies with two different email addresses.
I do draft pay runs often a few months in advance, then just mark as paid when the time comes.
Been successful with this for several years now.
Today, one email address account worked fine, the other is completely kaputt.
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Hi @CJT,
Thank you for the screenshots, do you mind sending me a private message with your email address for the account experiencing a problem with the pay run?
I would like to request access and take a look, if you are okay with that!
Thank you and speak soon.
Cheers,
Lucas
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Access granted, thanks
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Hi @CJT,
I've just used Payroll web to mark your pay run as paid to see if an error is thrown, it appears to have gone through successfully for 29, May 2024.
Could you please let me know, if that was the specific pay run with the error?
Thank you.
Cheers,
Lucas
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It was all of the drafts
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Gone back in - other two go through now - Thankyou!
Does it matter, from ATO perspective, that the one you did is marked “paid” and all of mine are marked “done”?1 -
Hi @CJT10,
The difference of the pay runs is that the one I marked has not been submitted to the ATO, so it will appear as 'paid'. However, when you submit the pay run, I marked as paid and submit to the ATO, it will also be marked as 'done'.
So please ensure to submit to the ATO the pay run, I was able to mark as done for you.
Thank you and have a lovely evening!
Cheers,
Lucas
1 -
thankyou so much for your help!
1 -
You're welcome CJT :)
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