STP issues!

Question

Hi

We have a client who changed software providers throughout the year. In the changeover they lodged two STP files for the same payrun. One in Reckon and one in other provider. I want to lodge an update event to remove the payrun in Reckon and finalise the STP in Reckon. However, when the client logs in to GovConnect, there is not STP setup in there. Even though they have definitely lodged STP to the ATO. If I try and set STP up again, it says the ABN is already existing.

Any suggestions for the easiest way to fix this? And is there an actual number to call for Reckon support or you have to just log a support request? Any assistance would be greatly appreciated about the easiest way to fix this up!!

Calculated_Adv · Answer

thanks Chris, yes that’s what I was hoping to do. But cannot work out how to access govconnect to lodge it! Can support lodge the file for us?

Klaura i PMd you re abn.

Karren Labrador · Answer

Hi Calculated_Adv,

The ABN cannot be registered again. Unless the branch number is different.  You must sign in with the same email address that you registered the ABN with. You can Private Message with the ABN and I will check it for you or if you need immediate help  you call us

https://www.reckon.com/au/contact-us/

Best regards,

Karren

Kris_Williams · Answer

if you remove the payrun from Reckon and do the EOFY STP it should update the figures, you can check them against your payroll totals before you submit