Syntax Error Upgrading to 2024

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Kaylene Bell
Kaylene Bell Member Posts: 5 Novice Member Novice Member
in Accounts Hosted

Hi, We have a huge file and the only way to upgrade each year is via a portable file. This year I have tried a number of times and I got this error - Syntax Error Near '-' on line 1. What do I do please? Thanks

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  • Zappy
    Zappy Accredited Partner Posts: 5,340 Accredited Partner Accredited Partner
    edited July 2024

    @Kaylene Bell

    Are you able to run a verify on the file?

    Does it finish normally?

    The other alternative I would try is updating it on the desktop software first. You can get a IKC for Reckon 2024 Enterprise from Reckon Tec h Support

    Kevin +61407744914

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 566 Reckon Staff Reckon Staff

    Dear @Kaylene Bell ,

    I have a few brief questions to try diagnose your issue:

    1. How large is your company file in KB? (You should be able to see this value by going File → Open or Restore → Open Company File)
    2. When was the last time you did a Full Verification Backup? (File → Save Copy or Backup → Save Backup File (.QBB) → Options → Full Verificaiton ticked)
    3. How many years have you been upgrading via Portable File?
    4. What is the portable backup copy named?

    Once I have these answers, I should be able to get some details on how best to continue with your file.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • Zappy
    Zappy Accredited Partner Posts: 5,340 Accredited Partner Accredited Partner

    @Alexander McKeown

    Good starting point. Its why I mentioned the verify. It's also why I suggested taking the file off line. I find it's easier to do these tasks on the desktop version of the software. Lets hope we get an answer.

    Cheers

    Zappy

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