Syntax Error Upgrading to 2024

Options
Kaylene Bell
Kaylene Bell Member Posts: 5

Hi, We have a huge file and the only way to upgrade each year is via a portable file. This year I have tried a number of times and I got this error - Syntax Error Near '-' on line 1. What do I do please? Thanks

Comments

  • Alexander McKeown
    Alexander McKeown Reckon Staff Posts: 281 Reckon Staff
    Options

    Dear @Kaylene Bell ,

    I have a few brief questions to try diagnose your issue:

    1. How large is your company file in KB? (You should be able to see this value by going File → Open or Restore → Open Company File)
    2. When was the last time you did a Full Verification Backup? (File → Save Copy or Backup → Save Backup File (.QBB) → Options → Full Verificaiton ticked)
    3. How many years have you been upgrading via Portable File?
    4. What is the portable backup copy named?

    Once I have these answers, I should be able to get some details on how best to continue with your file.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support