STP duplicate entries
Hello,
We amended a few STP uploads last financial year and 1 for this year. They were showing as a duplicate entries on STP. The gross, net, tax, staff etc. were all the same with very slight changes to the Super amount that had been amended. From what we read on here, the ATO would read them as duplicates and only use the latest one and not read it as 2 separate pay runs.
But, the ATO is showing that our gross totals are inclusive of these duplicates, it seems to be reading them as extra pay runs. How do we fix this please?
Comments
-
Dear @Katie24 ,
You will need to re-upload those payruns again as an Update Event.
From the Process Single Touch Payroll section, you can toggle from New Pay Event to Update Event.
When you create and upload this update event, it should correct the figures for those payruns.
After that, you will need to reupload the EOFY event.
If this does not fix the issues, you can modify the amounts in the ATO Portal.
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
0 -
Hi @Katie24
- Did you submit the amended pay runs as an adjustment/update event to ATO?
- Is the Payroll Summary and EOFY has same figures?
- What are the figures on the EOFY Report?
- Are the figures on EOFY report are correct?
- If yes, you are good to submit the Finalize year as this submission will override your previous submissions.
- If not, please check for any duplicate pay runs, that might be causing the issue.
Please let us know for any concerns. Thank you!
Regards
Tanvi
0 -
Hi Alexander, thanks for the reply. When uploading to GovConnect, do I select the report type:
New Pay Run / Full File Replacement
or
Update a previously completed ATO submission or Finalise Year?0 -
Hi Alexander, thanks for the reply. When uploading to GovConnect, do I select the report type:
New Pay Run / Full File Replacement
or
Update a previously completed ATO submission or Finalise Year?
0 -
Dear @Katie24 ,
As you are uploading an Update Event, you will select the second option of Update a previously completed ATO submission or Finalise Year.
The update event should correct your figures without adding anything to your Gross or Tax totals.
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
0 -
Hi Alexander, thanks for the reply. When uploading to GovConnect, do I select the report type:
New Pay Run / Full File Replacement
or
Update a previously completed ATO submission or Finalise Year?
0 -
Thank you @Tanvi_kataria & @Alexander McKeown, it looks like everything is correct now.
0
Categories
- All Categories
- 6.7K Accounts Hosted
- 16 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 36 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 28 Reckon Mate App
- 2.7K Reckon One
- 12 📢 Reckon One - Announcements
- 12 Reckon Invoices App
- 22 Reckon Insights
- 100 Reckon API
- 309 Point of Sale
- 1.9K Personal Plus and Home & Business
- 69 About Reckon Community