STP duplicate entries

Katie24
Katie24 Member Posts: 5 Novice Member Novice Member
in Accounts Hosted

Hello,

We amended a few STP uploads last financial year and 1 for this year. They were showing as a duplicate entries on STP. The gross, net, tax, staff etc. were all the same with very slight changes to the Super amount that had been amended. From what we read on here, the ATO would read them as duplicates and only use the latest one and not read it as 2 separate pay runs.

But, the ATO is showing that our gross totals are inclusive of these duplicates, it seems to be reading them as extra pay runs. How do we fix this please?

Comments

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 388 Reckon Staff

    Dear @Katie24 ,

    You will need to re-upload those payruns again as an Update Event.

    From the Process Single Touch Payroll section, you can toggle from New Pay Event to Update Event.

    When you create and upload this update event, it should correct the figures for those payruns.

    After that, you will need to reupload the EOFY event.

    If this does not fix the issues, you can modify the amounts in the ATO Portal.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 317 Reckon Staff

    Hi @Katie24

    • Did you submit the amended pay runs as an adjustment/update event to ATO?
    • Is the Payroll Summary and EOFY has same figures?
    • What are the figures on the EOFY Report?
    • Are the figures on EOFY report are correct?
      • If yes, you are good to submit the Finalize year as this submission will override your previous submissions.
      • If not, please check for any duplicate pay runs, that might be causing the issue.

    Please let us know for any concerns. Thank you!

    Regards

    Tanvi

  • Katie24
    Katie24 Member Posts: 5 Novice Member Novice Member
    edited August 1

    Hi Alexander, thanks for the reply. When uploading to GovConnect, do I select the report type:
    New Pay Run / Full File Replacement
    or
    Update a previously completed ATO submission or Finalise Year?

  • Katie24
    Katie24 Member Posts: 5 Novice Member Novice Member
    edited August 2

    @Alexander McKeown

    Hi Alexander, thanks for the reply. When uploading to GovConnect, do I select the report type:

    New Pay Run / Full File Replacement

    or

    Update a previously completed ATO submission or Finalise Year?

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 388 Reckon Staff

    Dear @Katie24 ,

    As you are uploading an Update Event, you will select the second option of Update a previously completed ATO submission or Finalise Year.

    The update event should correct your figures without adding anything to your Gross or Tax totals.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • Katie24
    Katie24 Member Posts: 5 Novice Member Novice Member

    @Alexander McKeown

    Hi Alexander, thanks for the reply. When uploading to GovConnect, do I select the report type:

    New Pay Run / Full File Replacement

    or

    Update a previously completed ATO submission or Finalise Year?

  • Katie24
    Katie24 Member Posts: 5 Novice Member Novice Member

    Thank you @Tanvi_kataria & @Alexander McKeown, it looks like everything is correct now.

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