Multiuser - Getting logged off when auditor logs in

CareMelissa
CareMelissa Member Posts: 1 Novice Member Novice Member
edited August 2024 in Accounts Hosted

I set my file to Multi-user so the Auditor can access the file. This originally worked well, but the past 3 or so years we have not both been able to be logged into the file at the same time. We knock each other off if one is already on. Is there a way to rectify this?

Best Answer

  • Kris_Williams
    Kris_Williams Member Posts: 3,852 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    Answer ✓

    if you are only paying for one license you cannot use at the same time. And now the auditor can only access using your login details and you will have to give him the code when he logs in. If he also has a Reckon subscription you can share the file with him

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