Error in my STP submissions 2023/2024

johnson26
johnson26 Member Posts: 2 Novice Member Novice Member
in Accounts Hosted

Hi I am having trouble getting rid of an error message on my submission list so I can finalise my year. The error has occurred due to duplicate dates I am guessing. Can anyone help how do I fix this, I have tried changing the dates in reckon hosted but no luck.

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 349 Reckon Staff

    Hi @johnson26

    If you can please share the screenshot of the error message. This can be found in Reckon GovConnect as in the screenshot attached -

    image.png

    Also, if a pay run has been submitted and came up with an error message, you are only required to re-submit the Pay run or EOFY but there is no way for you and us to remove any submissions from the portal. However, the updated submission will override the previous submission. I hope this helps.

    Please let us know for any concerns. Thank you!

    Regards

    Tanvi

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