When Logging on to Reckon Hosted I get an Error message -6177,0

HeatherK
HeatherK Member Posts: 3 Novice Member Novice Member
in Accounts Hosted

I have followed the below steps and still am receiving the same error message.

Any Help would be appreciated, Thanks Heather

https://help.reckon.com/article/sp2uthsv68-kba-4109-error-61770-when-logging-onto-reckon-accounts-hosted

Answers

  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff
    edited August 2024

    Hi @HeatherK,

    Are you on Single-user mode or Multi-user mode? When was the last time you successfully open the file?

    Thanks,

    Nick

  • HeatherK
    HeatherK Member Posts: 3 Novice Member Novice Member

    We opened the files successfully yesterday, it was the accountant who tried to log in today to find this error message.

    The file would have been opened in Multi User mode yesterday.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 428 Reckon Staff Reckon Staff

    Hi @HeatherK

    Thank you for trying the steps mentioned in the help document. If you can please do the following for me -

    • In My Live Q, where you have the company file, there should be 2 files with .nd and .tlg, please delete those files.
    • Rename the company file.
    • Go to Utility and check if you're hosting Multi-user Access. There should be an option to Stop Multi-user access. Please click and stop that. (Make sure, to have all the users logged-out of RA Hosted and the Company file).

    Once you have followed all of them, please try opening the file and confirm if that works. If the issue still persists, please let us know, will have a look for you. Thank you!

    Regards

    Tanvi

  • HeatherK
    HeatherK Member Posts: 3 Novice Member Novice Member

    Thank you, this worked. Much Appreciated.

  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff

    Hi @HeatherK

    Fantastic! and Thank you for letting us know.

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