Hi how do i set up a new user in STP Portal?

Ann_10524711
Ann_10524711 Member Posts: 42 Reckoner Reckoner
in Reckon Accounts (Desktop)

Hi how do I set up a new staff member to use the STP portal? We use Reckon Desktop.

Thankyou.

Answers

  • Lucas
    Lucas Reckon Staff Posts: 299 Reckon Staff

    Hi @Ann_10524711,

    If you are attempting to allow multiple users access to your GovConnect entity for STP submissions, you will need to have an employee or yourself create a new user on Reckon Customer Portal:

    image.png

    Once that is completed, you can share the GovConnect entity via the users email address:

    image.png

    Please let me know, if you require further assistance by replying back here If I misunderstood anything.

    Thanks,

    Lucas

  • Ann_10524711
    Ann_10524711 Member Posts: 42 Reckoner Reckoner

    Thank you. I am trying to setup multiple users access to govconnect.

    What screen do I enter the new details into?

  • Lucas
    Lucas Reckon Staff Posts: 299 Reckon Staff

    Hi @Ann_10524711,

    You will need to create a new user on Reckon Customer Portal start screen by clicking on the bottom, 'register for free' and enter the details there for the new accounts.

    Thank you and speak soon.

    Lucas

  • Ann_10524711
    Ann_10524711 Member Posts: 42 Reckoner Reckoner

    Thank you

    So we've tried registering new user as you suggested and it says user already exists.

    Before your reply, I did try to set up in the reckon portal. It somehow set up in the Reckon One program - which we do not use. I thought I had deleted it but wondering now if that is why it is saying it already exists?

    I cannot set up the new user as you have instructed.

  • Lucas
    Lucas Reckon Staff Posts: 299 Reckon Staff

    Hi @Ann_10524711,

    Could you please provide the username or email for me, please?

    The username most likely is already taken or the email, if it's the email I recommend that you click forgot password and enter the username and email address.

    Thank you and speak soon.

    Cheers,

    Lucas

  • Ann_10524711
    Ann_10524711 Member Posts: 42 Reckoner Reckoner
    edited August 2024

    When I mistakenly setup in reckon one, it may have just had Chris as user name ….. I didn't think it had worked and i thought I had removed it.

  • Lucas
    Lucas Reckon Staff Posts: 299 Reckon Staff

    Hi @Ann_10524711,

    I've just sent through a password reset to your email address. An email to reset your password has been sent (Invalid after 6 hours).

    Thanks,

    Lucas

  • Ann_10524711
    Ann_10524711 Member Posts: 42 Reckoner Reckoner

    I have now managed to link the email address as a user. Looks like we've got it worked out.

    The big test will be next week when do our next pay run!

    Thank you for your help.

  • Lucas
    Lucas Reckon Staff Posts: 299 Reckon Staff

    Awesome to hear! Feel free to reply back to this thread, if you experience any troubles with setting this up for other users.

    Thank you and have a lovely evening.

    Cheers,

    Lucas

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