Help please, Why is my Subitems not showing on printed/emailed invoices.


i have items and also subitems created for invoicing but when sending or printing it is not showing the subitem description with the item in the item column on the invoice?
I have looked through all settings and layout settings of the invoice but i can't find to fix the issue, also, on the phone to support for an hour and half with no luck.
Both item & subitem use to be displayed on invoices before the 2024 update launch. Does anyone have any clues for me or how to get it corrected higher up? Thank you
Example; invoicing on screen item: MP Att:Dubbo
Preview invoice and it only shows item as: Dubbo
i need the whole description on the invoice.
Answers
-
Hi @HHHadmin
Can you upload a screenshot example of the print preview for one of your invoices that's displaying incorrectly as you describe ?
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
1 -
Hi, thank you for reaching out. please see invoiced as print preview and what the invoicing screen shows.
I NEED the invoice to show the whole item name. Can you help ?
0 -
Hi There
I've done some testing & it seems to be standard to only show the subitem … Are you sure it used to show the header item also ?
Can you upload a screenshot of a previous invoice that displays both on the print preview ?
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
0