Online bank account is not showing in pay bills

megan_10040714
megan_10040714 Member Posts: 102 Reckoner Reckoner
in Accounts Hosted

Two general ledger accounts have been set up with online bank option.

When we go to pay bills, select online bank. only one general ledger is showing.

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How do we get both general ledgers set up for online banking to show here.

Appreciate your help.

Answers

  • Nickiu
    Nickiu Reckon Staff Posts: 175 Reckon Staff
    edited September 16

    Hi @megan_10040714,

    In the chart of account, Did you tick "Online Account Access"?

    image.png

    Thanks,

    Nick

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 16

    @megan_10040714

    Do you have more than one Accounts Payable account here ? :

    image.png

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kris_Williams
    Kris_Williams Member Posts: 3,699 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    when you go to Chart of Accounts and right click on the bank and select edit - in the online bank details tab is online access enabled? And bank details entered?

  • megan_10040714
    megan_10040714 Member Posts: 102 Reckoner Reckoner
    edited September 16

    Hi Nick

    @Nickiu Yes both general ledger have the online box ticked

    Appreciate your help

  • megan_10040714
    megan_10040714 Member Posts: 102 Reckoner Reckoner

    Hi @Acctd4

    We only have one accounts payable account.

    Appreciate your help

  • megan_10040714
    megan_10040714 Member Posts: 102 Reckoner Reckoner

    Hi @Kris_Williams

    Yes all the banking details are entered.

    Online banking has been ticked.

    Maybe the general ledger is corrupt?

    Appreciate your help.

  • Kris_Williams
    Kris_Williams Member Posts: 3,699 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    you refer to the accounts as general ledger accounts, which is of course is correct but you do mean bank accounts don’t you? Do you enter these using the Pay Bills window?

  • megan_10040714
    megan_10040714 Member Posts: 102 Reckoner Reckoner

    @Kris_Williams

    Yes, the general ledger accounts are set up as bank accounts with online access.

    Yes, trying to pay the bills online using the pay bill window.

    Appreciate your help.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 16

    @megan_10040714

    I've just noted the bank account screenshot from Nickiu is incomplete … You MUST have a number in the APCA number field too:

    image.png

    (NOTE: This screenshot is just from the sample file so not a real bank account, hence I've left the detail visible)

    You should be able to find your bank's APCA number on their website or via a Google search as they're default numbers, per bank - In some cases, it's just 0s

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • megan_10040714
    megan_10040714 Member Posts: 102 Reckoner Reckoner
    edited September 16

    Hi @Acctd4

    Yes, we have the APCA completed.

    Appreciate your help

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