Bank Payments - Reckon One (Reckon Payroll Payments Only)

Samantha_9713244

Hi

We only use Reckon One for bank payments & payroll reporting as we use Reckon Payroll

In the last few weeks, transactions for a few older pay runs which have been processed and finalized (one being from 2023) are appearing in the Bank Payments as Payments to Be Made

How would I go about removing these?

I did attempt to create a file with them but that didnt work

Lucas

Hi @Samantha_9713244,

You will be able to delete bank payments by going to the main screen of bank payments and selecting the delete button after ticking the payments you do not require:

Please let me know, if you require further assistance by replying to this thread.

Thank you and speak soon.

Lucas

Samantha_9713244

Hi @Lucas

Thanks - Unfortunately this doesn't work as I cannot even save the payments into an unprocessed file to be able to delete it.

This is the error that appears:

Lucas

Hi @Samantha_9713244,

You may need to reactivate the employees before attempting to delete the payments, I will speak with my team and if we can replicate the error and what causes it. I may need to request access to your book.

Thank you and speak soon.

Lucas

Lucas

Hi @Samantha_9713244,

Could you please let me know if reactivating employees from the pay run that had the bank payment created worked at all, please?

If not, could you please private message me the associated email with your account so I can request access to it.

Thank you and speak soon.

Lucas

Samantha_9713244

Hi @Lucas - I have send you a private message

Thanks

Lucas

Hi @Samantha_9713244,

Unfortunately, we are unable to remove all the payments that are listed behind the scenes. Could you please let me know which book is experiencing the issue, I was able to find you in our database.

We would need to reactivate the employees and attempt to process the payments so we can remove them.

Thank you and speak soon.

Lucas

Samantha_9713244

@Lucas - The book that ends in 280

Should I attempt to process the payments that relate to employees who are still active to remove them, so we are only left wit the inactive to work on?

I am also concerned as to why these have randomly appeared after so long?

Lucas

Thank you @Samantha_9713244, I have sent the support access request. Please accept it, when you are able.

There is a setting in Reckon Payroll that can automatically generate payments for your pay runs for you. So, that option may be ticked at the moment, and I will take a look at the payments.

If you could attempt to process the payments for the active employees, that should help you remove them. I will take a look at the inactive ones and see what we can do about them for you.

Thank you and speak soon.

Lucas

Samantha_9713244

@Lucas - Access has been granted

I will work on removing the actives ones

We do use Reckon Payroll and the automatically generated payments via Reckon One to create our ABA files - And I need that to continue to happen, so please ensure that feature doesn't get disabled.

Its just odd that these older payments that have been processed have reappeared

Lucas

Hi @Samantha_9713244,

I have reactivated all the employees that were not active in your Payroll for those specific payments, I have generated the ABA file for them and saved. It has removed the payments from the contact list and should be good to go.

I have labeled those bank payments as 'REMOVAL 1 & 2' so you can take a look at the employees listed there.

If you require further assistance, please let me know.

Thank you and have a lovely day.

Cheers,

Lucas

Samantha_9713244

Hi @Lucas - Thanks but this is where there appears to be a glitch

I knew there were 52 payments sitting there which I can see between the two bank files you created there were 52 transactions but when I go back in there now there are more appearing

And the employees are still appearing as ACTIVE which isnt correct

Please help - I am commencing annual leave and would love to have this sorted for my replacement

Lucas

Hi @Samantha_9713244,

From my understanding, you would like to remove the payments but that is not possible, and they need to stay in the bank payment file so they do not appear in the selection for new ABA file. The software is currently working as intended and this is not a glitch.

You are unable to remove the bank data files as that will make the payments return, you will need to keep them there for the payments to be cleared. I do understand you may have already made them previously, but I recommend keeping them there to keep it cleared.

The employees are terminated but are displaying as active. You can mark them as inactive once I add them back to this bank payment.

Thank you and speak soon.

Lucas

Samantha_9713244

Happy for them to stay in a bank file - but if you go back in there are more appearing again

You cleared what was there but now more have appeared

I want to be able to process my payroll file and the create a payment file that doesnt have random transactions from previous dates

Lucas

Hi @Samantha_9713244,

I have removed those payments again for you, let me know if you can still see them. Thank you and speak soon.

Cheers,

Lucas

Samantha_9713244

Hi @Lucas

I havemonitored over a few days and it appears to have worked and have no extra pop up. Hopefully this will be the same after our next pay run (which I am onleave for)

One quick question - how do I make the terminated employees no longer active? Sorry I assume archiving them but just want to confirm?

Reeta

Hi @Samantha_9713244 ,

Thank you for reaching out.

As Lucas is currently away, I’m here to assist you with your inquiry.

If you have already terminated the employee, you can easily archive them by navigating to their profile. Once you click on the employee, on the right-hand side of the page, you’ll find the "Options" menu, where you can select the option to archive the employee. This will remove them from the active list. I’ve attached an image below for your reference.

If you have any further questions or need additional assistance, please don’t hesitate to let me know.

Kind regards,

Reeta